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Refund policy
# Return Policy — ActiveLift
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@activelift.us.
If your return is accepted, we'll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Return shipping is free of charge for defective or incorrect items. For all other returns (e.g. change of mind, wrong size ordered), a flat return shipping fee of $8.95 will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@activelift.us.
## Bundle Purchases
If you purchased a bundle at a discounted bundle price, please note:
- Returning the **entire bundle** is eligible for a full refund of the amount paid, provided all items meet the standard return conditions above.
- Returning **only part of a bundle** is also accepted, but the refund for the returned item(s) will be calculated based on that item's individual regular price, not the discounted bundle price — since the bundle discount was contingent on purchasing the full set. The $8.95 return shipping fee (see above) still applies unless the return is due to a defective or incorrect item.
If you're unsure how a partial bundle return would be calculated, contact us at support@activelift.us before starting your return and we'll walk you through it.
## Damages and Issues
Please inspect your order upon reception and contact us immediately at support@activelift.us if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
## Exceptions / Non-Returnable Items
For hygiene reasons, items that have been worn or used cannot be returned unless they are defective or damaged. Gift cards are non-returnable.
If we introduce limited-time clearance items in the future, those will be clearly marked "Final Sale" at the time of purchase and will be excluded from this policy.
## Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
## European Union 14-Day Cooling-Off Period
Customers in the European Union are entitled to a minimum 14-day cooling-off period under EU consumer protection law, allowing you to cancel or return your order within 14 days for any reason, without justification. This 14-day right is included within, and does not replace, our standard 30-day return policy above — EU customers may return eligible items at any point within the full 30 days. As with all returns, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with your receipt or proof of purchase.
## Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return and you haven't received your refund, please contact us at support@activelift.us.