Shipping Policy

Effective Date: March 10, 2026  |  Last Updated: March 10, 2026

Overview

At ActiveLift, we are committed to delivering your order as quickly and reliably as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.

If you have any questions about your shipment, please contact us at: support@activelift.us

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an email confirmation once your order has been placed, and a separate shipping notification with a tracking number once your order has been dispatched.

2. Shipping Destinations

We currently ship to the following locations:

• United States — all 50 states
• International — select countries worldwide

If your country is not available at checkout, please contact us at support@activelift.us and we will do our best to assist you.

3. Shipping Times

Destination	Estimated Delivery Time
United States	7 – 15 business days
International	7 – 21 business days

Delivery times are estimates only and begin from the date your order is dispatched, not the date of purchase. Actual delivery times may vary due to customs processing, public holidays, carrier delays, or other factors outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order total.

• Free Shipping — available on qualifying orders over $50 (United States)
• Standard Shipping — flat rate applied for orders under $50 and all international orders

The exact shipping cost will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your shipment through the carrier's website.

Please allow 24–48 hours for the tracking information to become active after you receive your shipping confirmation email.

If you have not received your tracking information within 5 business days of placing your order, please contact us at support@activelift.us

6. Multiple Items in One Order

If you order multiple products, they may be shipped separately depending on availability and warehouse location. You may receive separate tracking numbers for each shipment. There will be no additional shipping charge for split shipments.

7. Customs, Duties & Taxes (International Orders)

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.

ActiveLift is not responsible for any delays caused by customs processing. We recommend checking your local customs regulations before placing an international order.

8. Lost, Stolen or Damaged Packages

ActiveLift is not responsible for packages that are lost, stolen, or damaged after they have been handed over to the shipping carrier. However, we will do our best to assist you in resolving any issues.

If your package appears to be lost or damaged, please contact us at support@activelift.us within 14 days of the estimated delivery date, and we will investigate the matter with the carrier on your behalf.

9. Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your order. ActiveLift is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@activelift.us. We will do our best to update it before your order is dispatched, but we cannot guarantee changes once an order has been processed.

10. Returns & Exchanges

For information on returns, exchanges, and refunds, please refer to our Return Policy.

11. Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to reach out:

• ActiveLift
• Website: activelift.us
• Email: support@activelift.us
• United States

This Shipping Policy was last updated on March 10, 2026.

Return & Refund Policy

Effective Date: March 10, 2026 Last Updated: March 10, 2026

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Overview

At ActiveLift, your satisfaction is our top priority. We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to make it right.

Please read this policy carefully before making a purchase. By placing an order on activelift.us, you agree to the terms outlined below.

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1. Return Eligibility

We accept returns under the following conditions:

✅ Return request is made within 30 days of the delivery date ✅ Item is unused, unworn, and unwashed ✅ Item is in its original packaging with all tags attached ✅ Item is not damaged due to misuse or negligence

Non-Returnable Items:

The following items cannot be returned or refunded:

• Items returned after 30 days of delivery
• Used, worn, or washed products
• Items without original packaging or tags
• Products damaged due to improper use
• Final sale or clearance items
• Gift cards

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2. Refund Policy

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

Approved Refunds:

• Refunds will be processed to your original payment method
• Processing time: 5–10 business days after approval
• Depending on your bank or payment provider, it may take an additional 3–5 business days to appear in your account

Partial Refunds:

In some cases, only a partial refund may be granted:

• Items that are returned in a condition that is not fully original (e.g., missing tags but otherwise unused)
• Items with minor signs of handling beyond what was necessary to inspect the product

Non-Refundable Charges:

• Original shipping fees are non-refundable
• Any duties or customs fees paid by the customer are non-refundable

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3. Exchange Policy

We offer free exchanges for the following reasons:

• Wrong size received
• Wrong item received
• Defective or damaged product upon arrival

To request an exchange, please contact us within 30 days of delivery at: 📧 support@activelift.us

We will ship the replacement item once the original is received and inspected (or in the case of a defective item, after photo verification).

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4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately:

📧 support@activelift.us

Please include:

• Your order number
• A clear photo or video of the damaged/defective item
• A brief description of the issue

We will resolve the issue promptly with one of the following options:

• Full refund to your original payment method
• Free replacement shipped at no additional cost
• Store credit (if preferred)

You do not need to return damaged or defective items in most cases.

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5. How to Initiate a Return

Follow these simple steps to return your item:

Step 1: Email us at support@activelift.us with:

• Your full name
• Order number
• Reason for return
• Photos (if the item is damaged or defective)

Step 2: Wait for our team to review your request. We will respond within 1–2 business days with return instructions and the return address.

Step 3: Pack the item securely in its original packaging and ship it to the address provided.

Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5–10 business days.

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6. Return Shipping Costs

Reason for Return	Who Pays Shipping?
Changed mind / wrong size ordered	Customer
Defective or damaged item	ActiveLift (we cover it)
Wrong item sent by us	ActiveLift (we cover it)

We recommend using a trackable shipping method for your return. ActiveLift is not responsible for lost return packages.

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7. Late or Missing Refunds

If you have not received your refund after 10 business days of approval:

1. Check your bank account again
2. Contact your credit card company — it may take some time before your refund is officially posted
3. Contact your bank — there is often some processing time before a refund is posted

If you have done all of the above and still have not received your refund, please contact us at: 📧 support@activelift.us

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8. Cancellations

Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, your order may have already been processed and shipped, making cancellation difficult.

To request a cancellation, email us immediately at support@activelift.us with your order number.

If the order has already shipped, you will need to follow the standard return process once it is delivered.

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9. Bundle & Multi-Item Orders

For bundle orders:

• The entire bundle must be returned to receive a full refund
• Partial bundle returns may be eligible for a partial refund based on the individual item value
• Exchanges within a bundle are handled on a case-by-case basis

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10. Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out:

ActiveLift Customer Support 🌐 Website: activelift.us 📧 Email: support@activelift.us 📍 United States

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM (EST). We aim to respond to all inquiries within 24–48 hours.

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We appreciate your trust in ActiveLift. Our goal is to ensure every customer has a positive experience — from the first click to the final delivery.

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This Return & Refund Policy was last updated on March 10, 2026.